Privacy policy

Effective Date: August 1, 2026

North Mallow ("North Mallow," "we," "our," or "us") values your trust. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, sign up for our emails, or otherwise interact with us.

Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Company name

  • Payment information (processed securely by our payment providers)

  • Gift recipient names and shipping information

  • Personalized gift messages

  • Information submitted through contact forms

  • Customer service communications

  • Product reviews and uploaded photos

Information We Collect Automatically

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser and device information

  • Pages viewed

  • Products viewed

  • Time spent on our website

  • Referral websites

  • General location information

  • Cookie and similar technology data

This information helps us improve our website, personalize your experience, analyze website performance, and measure marketing effectiveness.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Deliver products

  • Process payments

  • Provide customer service

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our products and website

  • Personalize your shopping experience

  • Send promotional emails (with your consent where required)

  • Prevent fraud

  • Maintain website security

  • Comply with legal obligations

Email Marketing

If you choose to subscribe, we may send emails about:

  • New products

  • Seasonal collections

  • Promotions

  • Recipes and entertaining inspiration

  • Company news

  • Special events

You may unsubscribe at any time using the link included in every marketing email.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Measure advertising effectiveness

  • Deliver more relevant advertisements

You can manage cookie preferences through your browser settings or any cookie preference tools provided on our website.

Corporate Gifting & Recipient Information

North Mallow specializes in corporate gifting, employee appreciation gifts, client gifts, event favors, and bulk orders.

For these orders, we may collect recipient information including:

  • Recipient name

  • Shipping address

  • Email address (if needed for delivery)

  • Gift messages

We use this information solely to:

  • Prepare and deliver gifts

  • Communicate regarding shipping or delivery

  • Provide customer service related to the order

Recipient information is not added to our marketing email lists unless the recipient independently chooses to subscribe.

If you submit recipient information on behalf of your organization or another individual, you represent that you have the appropriate permission to share that information with North Mallow.

Reviews, Photos & User Content

We enjoy showcasing the experiences our customers have with North Mallow.

If you submit a review, photo, or video through Judge.me or another review platform, you grant North Mallow permission to display that content on our website and in marketing materials, subject to the terms of the platform through which it was submitted.

From time to time, we may also request permission to share photos or videos that customers post publicly on social media featuring North Mallow products. We will only reuse publicly shared social media content after obtaining permission from the content creator, unless otherwise permitted by law or by the terms under which the content was provided.

If you provide photos, videos, testimonials, or other content directly to North Mallow for promotional purposes, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content in connection with marketing our business.

Sharing Your Information

We do not sell your personal information for monetary compensation.

We may share information with trusted service providers that help us operate our business, including providers of:

  • Ecommerce platform services (such as Shopify)

  • Payment processing

  • Shipping and fulfillment

  • Email marketing

  • Product reviews

  • Website analytics

  • Advertising and remarketing

  • Customer support

These providers receive only the information necessary to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights or the security of our business.

Payment Information

Payments are securely processed by our payment providers.

North Mallow does not store complete credit card information on our servers.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include:

  • Knowing what personal information we collect

  • Requesting access to your personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information

  • Opting out of the sale or sharing of personal information for cross-context behavioral advertising

North Mallow does not sell personal information for monetary compensation. However, we may use advertising technologies such as Meta Pixel and Google Ads that may constitute "sharing" under California law.

California residents may exercise their rights by contacting us at hello@northmallow.com 

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Your Choices

You are in control of your personal information. Depending on your location and applicable law, you may have the ability to:

  • Access the personal information we maintain about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal or operational requirements.

  • Unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

  • Manage your cookie preferences through your browser settings or our website's cookie preference tools, where available.

  • Opt out of personalized advertising or the sharing of information used for cross-context behavioral advertising where applicable.

  • Contact us with questions or requests regarding your privacy.

To exercise any of these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will always be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

North Mallow

Email: hello@northmallow.com

Website: https://northmallow.com